The Arrearage Management Program provides up to $8,000 total past due or “arrearage” forgiveness for 3CE and PG&E customers. Customers must be enrolled in PG&E’s California Alternate Rates for Energy Programs (CARE) or Family Electric Rate Assistance Program (FERA) to be eligible for AMP.
Customers must also owe at least $500 in arrearages, or $250 for gas-only customers, with some portion of the arrearage at least 90 days past due. At this time, Net energy Metering (NEM) customers are not eligible to participate in the AMP program.
How does the Arrearage Management Program Work?
Customers enrolled in AMP will receive forgiveness for 1/12 of their starting arrearage balance for every on-time payment of a current monthly bill, with a maximum possible amount of $8,000 in total forgiveness per 12-month period. Customers must make all 12 months of on-time payments to remain in the program. If a customer falls out of compliance, any amount previously forgiven is not forfeited.
Customers can call PG&E to enroll in the program at 1-800-743-5000.